Flex and Co featured on Visi Magazine

Newsletter

1 | SHIPPING

Items available in stock will be shipped within one to three business days.

 

2 | DELIVERY

Delivery within Bloemfontein City is free. Please expect 1 to 2 working days for delivery waiting time.

 

Standard delivery time across South Africa with PayFast is 2 to 4 days and the cost depends on the parcel weight. R120 up to 2kg.

Delivery prices do not include insurance. Should you require such, kindly contact us.


International delivery time depends on the destination. Average time can be up to 10 working days and the cost will depend on the weight and country of destination.


Please note that the buyer is responsible for duty or customs charges that may apply in their country. Collection of your order at our showroom is also an option.


You can find us from Monday to Friday from 10am to 5 pm. Always check the condition of the package when you receive it. Should anything inaccuracies occur please contact us within 24h.

 

3 | RETURNS

A cooling off period of 14 days is extended in which you can return your product provided it’s in the original new condition (not used) and a full refund will be processed.


If you receive an item that is damaged and/or defective, Flex & Co. would be happy to exchange your product at no additional cost to you. If the product is damaged, please contact us as soon as possible.


Should there be a lack of stock for the same product we will try to find a similar product or refund your order based on the time elapsed between the purchase and the return of the item.


The replacement or refunding is effective when the cause of the defect is from the manufacturer side and not negligence from the buyer’s side. It is recommended that you look over your products immediately after receipt to ensure that the item is what you expected to receive when you placed the order.


Did we make a mistake on your order? Contact us immediately so we can help find a solution to the situation. Thanks for your patience and understanding.